Golden Thread Electronics ("GTE," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use goldenthreadelectronics.com, purchase products or repair services, or otherwise interact with us, how we use that information, and the choices you have.

1. Information We Collect

1.1 Information You Provide

• Contact information — name, email address, mailing address, and phone number when you request a quote, place an order, or contact us.
• Device and repair information — device make, model, serial number, described symptoms, and photographs you send us to support diagnosis or repair.
• Payment information — payment details are collected and processed by our payment processor (currently Shopify Payments / Shop Pay). We do not store full card numbers or authentication data on our servers.
• Correspondence — emails, messages, and voicemails you send us, and any additional information you choose to include.

1.2 Information Collected Automatically

• Usage data — pages visited, browser type, device type, referral source, and approximate location based on IP address, collected through standard web analytics.
• Cookies — we use essential cookies to keep your session working (for example, remembering items in your cart) and analytics cookies to understand aggregate usage. You may disable cookies in your browser, though this may affect site functionality.

1.3 Information from Third Parties

We receive limited information from our service providers — for example, shipping status from carriers, payment confirmations from our payment processor, and order details from our e-commerce platform.

2. How We Use Your Information

• Provide, operate, and support our repair and product sales
• Process payments, deposits, and refunds
• Generate and mail shipping labels for two-way mail-in service
• Communicate with you about your order, quote, or repair — via email, SMS, or phone
• Respond to inquiries and provide customer support
• Improve our services, website, and customer experience
• Comply with legal obligations, prevent fraud, and enforce our Terms

3. SMS / Text Messages

When you provide your mobile phone number as part of a repair order, product purchase, or explicit opt-in, you consent to receive text messages from Golden Thread Electronics related to your service or purchase. These messages may include:

• Order and deposit confirmations
• Repair diagnosis updates and final-price approvals
• Tracking numbers for inbound and outbound shipments
• Delivery confirmations and repair-complete notifications
• Occasional important service notices related to your repair or order

4. How We Share Information

We share personal information only in the following limited circumstances:

• Service providers — with vendors who help us operate the business, such as shipping carriers (to generate labels and deliver packages), our payment processor, our e-commerce platform, our email service, and our SMS provider. These providers are contractually restricted from using your information for anything other than the services they provide to us.
• Legal requirements — when we are required to disclose information by law, subpoena, court order, or other valid legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to notice and this Privacy Policy remaining in effect.

We do not sell your personal information, and we do not share your information with third parties for their own independent marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information you entrust to us. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer records for as long as needed to provide the services, resolve disputes, meet tax and accounting obligations, and comply with our legal requirements. Repair records and warranty information are typically retained for the duration of the warranty period plus a reasonable additional period. You may request deletion of your account information by contacting us, subject to any legal or business requirement to retain certain records.

7. Your Choices and Rights

• Access, correction, and deletion — you may request a copy of the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete information (subject to any legal or business retention requirement) by emailing support@goldenthreadelectronics.com.
• Marketing emails — you may unsubscribe from promotional emails using the link in any such email. Transactional emails related to an active order will still be sent.
• SMS messages — reply STOP to any SMS to unsubscribe at any time.
• Cookies — you may block cookies in your browser settings.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will delete it.

9. State-Specific Privacy Rights

Residents of certain U.S. states (including California under the CCPA/CPRA, Virginia, Colorado, Connecticut, and Utah) may have additional rights regarding their personal information, including the right to know, access, delete, correct, or opt out of certain processing. To exercise any of these rights, please contact us at support@goldenthreadelectronics.com. We will not discriminate against you for exercising these rights.

10. International Users

Golden Thread Electronics operates from the United States and our services are directed to U.S. customers. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, where the changes are material, post a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

Questions or requests about this Privacy Policy? Reach us at support@goldenthreadelectronics.com.

Golden Thread Electronics, LLC · Carencro, Louisiana · United States